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FAQ

I didn't receive the verification email

What to do if the email to confirm your ASO Agent account hasn't arrived.

Updated September 30, 2026

You need to confirm your email address before you can use ASO Agent. If the confirmation email hasn't arrived:

  1. Wait a few minutes. It can take up to a few minutes to arrive.
  2. Check your Spam or Junk folder.
  3. Resend it. On the Verify your email page, click Resend confirmation.
  4. Check the address. The Verify your email page shows the address we sent it to. If it's wrong, click Back to sign out, then sign up again with the correct address.

If you requested a password reset for an address that isn't confirmed yet, we send a new confirmation email instead — confirm first, then request the reset again.

Still stuck? Contact us.

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