Why can't I find my app when adding it?
Common reasons an app doesn't appear in the add-app search, and how to fix them.
Updated September 30, 2026
When you click Add new app in ASO Agent, the Choose Your App step searches the live store. If your app doesn't show up, check the following:
- Pick a country first. The search is disabled until you choose a country under Select your country ("Select a country to search for your app").
- Check the store. Make sure you picked the right store under Select your device — App Store or Google Play.
- Check the country. Apps are searched in the selected country's store. If your app isn't available in that country, it won't appear — try a country where it's live.
- Is it already added? Apps already in the current workspace are left out of the results. Check Home, or switch workspace with the Workspace dropdown.
- Is it published? Only apps that are live on the store can be found.
If you've checked all of these and still can't find it, contact us with the app's store link.
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