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Updates
FAQ
Quick answers to common questions.
- Frequently asked questionsQuick answers to the most common questions about apps, connections, accounts and billing in ASO Agent.
- Why can't I find my app when adding it?Common reasons an app doesn't appear in the add-app search, and how to fix them.
- Can I track Android apps?Yes — ASO Automation supports Google Play apps as well as App Store apps.
- Do I need to connect my store account?You can add and analyse apps without connecting, but connecting unlocks your live data.
- I didn't receive the verification emailWhat to do if the email to confirm your ASO Agent account hasn't arrived.
- How do I change my email address?Email address changes are handled by our support team.
- Why does my Google Play connection stop syncing?Google Cloud session limits can end the authorization. Here's how to prevent it and reconnect.
- Why do I see "Limit reached" or "Not in your plan"?These prompts appear when a feature isn't in your plan or you've used your plan's allowance.
- How do I cancel my subscription?Cancel or change your plan from the Stripe billing portal via Manage billing.
- Which AI assistants does AI Visibility track?The AI models AI Visibility can track, and how your plan affects how many you can use.