Updates

FAQ

Quick answers to common questions.

• Frequently asked questionsQuick answers to the most common questions about apps, connections, accounts and billing in ASO Agent.
• Why can't I find my app when adding it?Common reasons an app doesn't appear in the add-app search, and how to fix them.
• Can I track Android apps?Yes — ASO Automation supports Google Play apps as well as App Store apps.
• Do I need to connect my store account?You can add and analyse apps without connecting, but connecting unlocks your live data.
• I didn't receive the verification emailWhat to do if the email to confirm your ASO Agent account hasn't arrived.
• How do I change my email address?Email address changes are handled by our support team.
• Why does my Google Play connection stop syncing?Google Cloud session limits can end the authorization. Here's how to prevent it and reconnect.
• Why do I see "Limit reached" or "Not in your plan"?These prompts appear when a feature isn't in your plan or you've used your plan's allowance.
• How do I cancel my subscription?Cancel or change your plan from the Stripe billing portal via Manage billing.
• Which AI assistants does AI Visibility track?The AI models AI Visibility can track, and how your plan affects how many you can use.